When working with Ecommerce Solution Pros you may cancel for any reason within 3 Business Days following an order placed and receive a full refund by providing a written notice to ecommercesolutionpros@gmail.com. After the 3 Business Days, we handle all returns and refunds on a case by case basis. If you have purchased products or services from Ecommerce Solution Pros and feel you are eligible for a refund please contact your account representative and we will assist you in every way we can. A full refund will be submitted within 72 hours and placed on the form of payment provided at time of purchase.